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Our Policy

  • We Request you book your picnic at least 10 days in advance. If you have a last minute booking please call or text for immediate response we will do our best to accommodate you. There could be a rush fee added if picnic/event is less than 48 hours away. Also please note most food add ons require at least a week notice.

  • We set up picnics in Austin, Texas and surrounding cities if you are further than 10 miles from our home base there will be a travel fee.

  • 50% non-refundable payment is paid though Venmo,  Zelle, or a credit card.  This is required at time of booking to reserve your date & time.

  • Remainder of final payment is due one week (5 days) before your scheduled picnic.

  • If you book less than 10 days before picnic full payment will be due.

  • If you need to reschedule your picnic please contact us 72 hours/3 days before your scheduled picnic. You have to reschedule within 90 days.

  • If booking your picnic with less than 24 hours we will add a 20% rush fee.

  • Picnics over 12 guest will have a large party fee added. These picnics require 2 cars and extra hands.

  • If you need to edit your reservation you may do so up until the final payment is due one week before.

  • Weather is out of our control, we will be monitoring  it the days leading up to your scheduled picnic and if needed will reschedule your picnic or set it up indoors. 

  • We do not leave picnics unattended and ask the same of you. We will wait for you to arrive to your picnic.

  • You are responsible for ALL picnic items until we arrive to clean-up. If for some reason you wish to leave early or end your picnic early you must notify us by phone call or text (512-740-2121) 20 minutes in advance.

  • If you are late to your picnic, we will not extend your picnic time. If you are more than 30 minutes late we reserve the right to pack up your picnic and not reschedule or refund you. We may have other picnics we need to go to and can not wait for you to arrive. Please be on time.

  • Damage or Loss of Accessories: Client agrees to exercise all due care in caring for, and preserving the property of XOXO Picnics inventory. Clients shall remain responsible for all loss or damage to inventory, up to and including actual replacement value for each missing or damaged item per cost. We will collect a fully refundable deposit that will be returned 48 hours after picnic to cover any incidentals. Normal wear will not be charged.

  • We do not offer refunds once payment has been received. If you need to reschedule your picnic you must do it 72 hours before and have 90 days from original date to reschedule.

  • If you decide to cancel/reschedule on day of your picnic rescheduling fee is $100. If you had any food, cake, or fresh florals and we have ordered them this will not transfer to your new picnic date.

  • Adding more time while your picnic is going on is $50 for 30 minutes and $75 for an hour.  

  • Refundable Damage deposits are required on kids picnic parties and Pool picnic($100-$200) If extra cleaning is required we will deduct $50-75 from deposit.

  • We do not allow for painting at our picnics. If you wish to paint we offer a painting add on option. If you want to bring your own paint items we can set up a separate area for a fee.

  • NON-LIABILITY-the client will not hold XOXO Picnics and its employees responsible/liable directly or indirectly for any incidents/accidents or injuries that occur before/during/after the picnic event. The client is responsible for the conduct of self and attendees. The client is responsible for the safe and proper usage of picnic equipment by self and attendees.

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